1. Overview
GoBenefits(“we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit www.gobenefits.com, contact our team, request insurance quotes, or use our employee benefits quoting, enrollment, administration, and related services.
Our services support employers and eligible employees with group health insurance and employee benefits, including medical, dental, vision, disability, and other available benefit options. Depending on the services used, we may process information relating to employers, employees, dependents, authorised representatives, and prospective customers.
This also describes our general information-handling practices. Additional notices, contractual provisions, or privacy requirements may apply to particular services or information, including information subject to applicable health information or financial privacy laws.
2. Information We Collect
Depending on how you interact with GoBenefits, we may collect:
- Contact information: Name, email address, telephone number, business name, and business address.
- Enquiry information: Details submitted through quote requests, consultation forms, or other communications.
- Benefits information: Where necessary for our services, employee and dependent details, eligibility records, enrollment elections, coverage information, employer contributions, and payroll-related information.
- Technical information: IP address, browser and device information, pages visited, website activity, and diagnostic logs.
- Information from service partners: Relevant information provided by insurance carriers, benefits providers, authorised employer representatives, or other parties involved in delivering requested services.
Please provide information about another person only when you are authorised to do so.
3. How We Use Information
We may use information to:
- Respond to enquiries and provide requested information.
- Support insurance quotes and benefits comparisons.
- Facilitate employee enrollment and benefits administration.
- Maintain relevant employer and employee records.
- Support agreed administrative and reporting activities.
- Manage accounts and provide customer support.
- Maintain website functionality, security, and performance.
- Meet legal obligations and protect our legitimate business interests.
We handle information according to applicable law and the terms governing the relevant services.
4. How Information Is Shared
We may share information, as appropriate, with:
- Insurance carriers and benefits providers involved in requested services.
- Employers and authorised representatives who require information for permitted benefits administration purposes.
- Technology vendors and service providers that support our operations.
- Professional advisers, regulators, courts, or other parties when legally appropriate.
- Successors or counterparties in a business transaction, subject to applicable requirements.
- Other recipients where you have directed us to share information or the law permits it.
The information shared depends on the purpose, the recipient’s role, and applicable legal and contractual restrictions.
5. Cookies and Analytics
Our website may use cookies and similar technologies to support essential functions, remember preferences, analyse traffic, and improve performance. Where implemented, analytics or advertising technologies may also collect website interaction information.
You may be able to manage cookies through your browser settings or available website consent controls. Some website features may not function properly if certain cookies are disabled.
6. Security and Retention
We use appropriate safeguards designed to protect personal information. However, no electronic system or transmission method can be guaranteed to be completely secure.
We retain information for as long as reasonably necessary to provide services, maintain records, meet legal or contractual obligations, resolve disputes, and support legitimate business needs. When information is no longer required, we take appropriate steps to dispose of it, subject to applicable requirements.
7. Your Privacy Rights
Depending on applicable law, you may have rights to access, correct, delete, or obtain a copy of certain personal information, as well as opt out of certain data processing activities where applicable.
Requests may be submitted using the contact details below. We may verify your identity and authority before responding. Certain exceptions may apply, and requests concerning employer-sponsored benefits records may need to be handled by the appropriate employer, plan administrator, or insurer.
8. Health Information and Third Parties
Some information processed through employee benefits services may be subject to additional legal protections, including applicable health or financial privacy requirements. This policy does not replace any separate privacy notice or agreement required by law.
Our website may also link to third-party websites or services. Their information-handling practices are governed by their own privacy notices.
9. Children’s Privacy
Our public website is intended primarily for business users and adults. Where dependent information, including information about minors, is processed as part of an authorised benefits service, it is handled according to applicable requirements.
10. Policy Updates
We may update this Privacy Policy to reflect changes in our services, practices, or legal obligations. The latest version will appear on this page with its updated revision date. Additional notice will be provided where required.
11. Contact Us
GoBenefits
6125 Luther Lane, Suite 240
Dallas, TX 75225, USA
Phone: 214-799-1604
Email: support@gobenefits.com
Website:www.gobenefits.com
For your security, do not send sensitive health information through ordinary email or public website forms unless the channel is specifically approved for that purpose.